Welcome to the site www.finnawalkingsticks.com (hereinafter finnawalkingsticks.com). The access to finnawalkingsticks.com and its use, as well as the purchase of finnawalkingsticksproducts involves reading, understanding and acceptance of these General Conditions of Use (hereinafter Terms of Use).
Information about data protection
Finna SL, using its web www.finnawalkingsticks.com will request personal information of the customer. The personal information provided by the customer will remain incorporated to an automatic file of personal information, being FINNA SL the ownership of this information and will be processed to fulfil the requirements of the customer. The customer authorizes the automatic utilization of this information that is necessary to give the service asked for.
The personal information gathered from the registered customers is uploaded in a data base property of Finna SL, which takes care of all the technical, organizational and security measures to protect the confidentiality and integrity of the information in agreement with the Spanish Organic Law 15/1999, dated December 13th, of Protection of Personal Information and other laws that can be applied.
Finna, SL., through its website, will use your personal information to send important notices, such as offers and promotions that consider that are of your interest.
The User accepts that its personal information remains available to other enterprises from our group, and to strategic partners that work with us always with the aim of giving a better service, respecting, in all cases, the laws applied in Spain regarding the Protection of Personal Information.
Finna, SL, website, online services, interactive applications, email messages, and advertisements may use cookies and other technologies. We treat information collected by cookies and other technologies as non-personal information. Cookies allow the website to recognise the user without having the necessity of entering again all the information required. The User has the option of not-allowing the cookies generation by choosing that option in its navigator programme.
All our registered Users can, at any time, exercise their right to access, modify and, if necessary, cancel the personal information given in our website www.finnawalkingsticks.com , by a written communication to Finna, SL, Molí, 5 – 17164 Bonmatí (Girona-Spain), this notice can also be made by email to our address: finna@finna.com.
Responsibility for the contents being sold
E-commerce takes full responsibility not to publish content that could violate civil beliefs, human rights or human dignity. However, e-commerce is responsible for publishing updated content and for not giving misinformation or incorrect information.
General terms of delivery
The deliveries will be made by the contracted service of MRW to Balearic Islands, Canary Islands, Ceuta and Melilla and to the peninsular parts of Spain and Portugal. The rest of the deliveries will be made by FedEx. It is necessary to check prices and conditions when the order is made.
The purchases of more than 100 € + VAT will be free of delivery expenses, only in the peninsular zone.
The delivery time of the products is of 1 or 2 days for the peninsular territory and of 3 or 4 days for Balearic Islands. To the rest of the zones the delivery time will be between 2 or 15 days depending on the transport service chosen and of the final date of the purchase order.
Regarding the deliveries made by MRW the customers can choose if they want to receive the parcel at some address or at a MRW Office.
The delivery time may vary depending on the availability of the products.
If Finna Walking Sticks cannot deliver the goods within the established time the customer can agree another delivery time together with Finna or cancel the order.
In case of cancellation of an order due to delay in the delivery within the established period the delivery fee will be in charge of the customer.
The cancellation of orders can only be made by agreement with Finna, if it is not done by joint agreement the customer should return the goods to Finna always advising of the return.
The damage produced during the delivery are responsibility of the transport company and, because of that reason, the customer has the right of not accepting the goods that arrive in bad conditions or if the packaging is opened or broken.
In the case of the goods damaged during the delivery the customer should send Finna an evidence of the damage (a photo for example) within the following 24 hours of the delivery so another product can be sent.
Finna Walking Sticks will be responsible of the replace of any product lost by the delivery company without any additional expense to the customer.
The customer can check the delivery status of the order using the website.
Exchange and refunds policy
Finna Walking Sticks offers a return policy of 14 calendar days from the date on which the decision of the returning is communicated to Finna. If the customer is not satisfied with the order it can be returned during this 14 days so the payment will be reimbursed.
For the returning of any product it is essential to previously contact Finna through the email address: finna@finna.com and accomplish the following instructions:
The products should be purchased through our virtual store www.finnawalkingsticks.com .
The goods should be returned in perfect conditions and with the original packaging.
They should be sent to Finna within the 14 calendar days after the communication to Finna of the decision of returning the goods.
All the original materials (goods, box and documents) should be included in the return delivery.
The goods should be accompanied by the purchase order receipt and the original invoice.
Finna will resolve if the product or products are capable of returning. Once we have received the goods we will inspect them and decide if the returning is correct.
If the returning is approved the customer will receive the purchase price. Please take in consideration that return deliveries expenses on receiver’s behalf will not be accepted.
If Finna decides that the returning is not correct we will get in contact with the customer to make the necessary arrangements to return the goods to the customer.
In any of the two situations the delivery fees associated with the returning of the goods will be in charge of the customer. In the same way in case the customer has used an express delivery, making the delivery more expensive, the difference between the express delivery and the regular one will be in charge of the customer.
Please take in consideration
The expenses associated with the delivery of the goods, banking commissions, administrative, packaging and handling ones are at customer charge and will not be returnable.
The returning delivery should be made by means of the delivery companies contracted MRW, Postal Service or FedEx depending on the delivery zone with the risk of loss or damage being in charge of the customer.
Payment methods
We accept credit cards, PayPal payments and bank transfers (this last payment method only for countries of the European Union).
The purchaser is obliged to identify himself in a correct way and with all the information required. In case a false identification is made Finna will not be responsible in any case.
In case of international deliveries the Customs Authorities are allowed to open the parcels for their inspection.
Customer Service
For any questions, please fill the contact web form.
You can also contact with the Finna Walking Sticks customer servive with the phone number 0034 972 423 119 or the e-mail finna@finna.com, from Monday to Friday between 8am and 13am.
Modifying and updating conditions
E-Commerce reserves the right to modify these Terms of Use at any time without prior notice to the user.
Applicable Law and Conflict Resolution
In observance of what is expected in the article 10 of Law 34/2002, dated July, 11th, regarding the service from the society of the information and electronic commerce, we inform that www.finnawalkingsticks.com is a domain of Finna SL, addressed at C/Moli, 5 – 17164 Bonmatí (Girona), phone number: +34972423119, fax +34972423458, email: finna@finna.com.
Finna SL society, registered with number CIF B17242975 at Girona’s Commercial Register, volume 1, sheet 67, page 8, 1st registration.
